Refund policy
Return & Refund Policy
At Click Craze, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 5-day return window from the date your order is delivered.
1. 5-Day Return Window
You may request a return within 5 days of delivery, provided the product meets our return conditions.
To be eligible for a return, the product must:
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Be unused, unworn and in its original condition.
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Have all original tags, labels and accessories attached.
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Be returned in the original packaging, wherever applicable.
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Not show any signs of damage, stains, washing, alteration or use.
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Include the original invoice/order details when requested.
Products that do not meet these conditions may not be accepted for return.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
For verification, we may request clear photographs or a short video of the product and its packaging.
Once the issue is verified, we may arrange a replacement, exchange or refund, depending on the circumstances.
3. Products That May Not Be Returnable
For hygiene, safety and product-quality reasons, certain items may not be eligible for return once opened or used.
These may include:
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Makeup and beauty products that have been opened or used
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Personal-care or hygiene products
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Innerwear and similar intimate products
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Personalized or customized products
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Products damaged after delivery due to misuse
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Products without their original tags or packaging
The return eligibility of a product may also be mentioned on its individual product page.
4. How to Request a Return
To request a return:
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Contact us within 5 days of delivery.
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Email us at contactmox.in@gmail.com.
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Include your order number, product details and reason for the return.
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If required, provide photographs or videos of the product.
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Our team will review your request and provide further instructions.
Please do not send a product back without receiving return instructions from Click Craze.
5. Product Inspection
All returned products are subject to inspection.
A refund or replacement will be processed only after the returned product has been received and verified to meet our return conditions.
If the product has been used, damaged, altered or is missing required original packaging, the return request may be rejected.
6. Refunds
Once your return is approved, an eligible refund will be initiated to the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
For eligible damaged, defective or incorrect products, Click Craze may provide a replacement or refund as appropriate.
7. Return Shipping
For products that arrive damaged, defective or incorrect, Click Craze will assist with the return process.
For returns due to a change of mind or personal preference, return shipping charges may apply depending on the product and order.
Any applicable charges will be communicated before the return is processed.
8. Exchanges
Where exchanges are available, replacement products are subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.
9. Important Note
Please keep your order confirmation, invoice and original packaging until you are completely satisfied with your purchase.
Click Craze reserves the right to refuse returns that do not meet the conditions stated in this policy or where there is evidence of misuse or intentional damage.
10. Contact Us
For all return, refund and exchange queries:
Email: contactmox.in@gmail.com
Click Craze — Click What You Love.