Shipping policy
Shipping Policy
Last Updated: August 23, 2026
At Click Craze, we aim to make your shopping experience simple, reliable and convenient. We carefully process and pack every order before handing it over to our delivery partners.
1. Delivery Time
We aim to deliver orders within 3–7 business days after the order has been confirmed and processed.
Delivery times may vary depending on:
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Delivery location
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Product availability
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Courier service
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Public holidays
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Weather conditions
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Remote or difficult-to-reach locations
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Unexpected logistical delays
The estimated delivery time shown at checkout or communicated with your order should be considered an estimate rather than a guaranteed delivery date.
2. Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Please allow additional processing time for certain products if mentioned on the product page.
Once your order has been shipped, you may receive shipping or tracking information through the contact details provided with your order.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Click Craze may offer promotional free-shipping offers. Any applicable conditions will be clearly mentioned on the website.
4. Delivery Areas
We aim to deliver to serviceable locations across India.
Delivery availability may depend on the courier network and the specific delivery address.
If your location is not serviceable, we may contact you to discuss an alternative delivery option or cancel the order if delivery cannot reasonably be completed.
5. Accurate Delivery Information
Customers are responsible for providing accurate:
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Full name
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Mobile number
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House/building number
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Street/locality
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City
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State
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PIN code
Click Craze is not responsible for delays or failed delivery caused by an incorrect or incomplete address or unavailable contact information.
If an order is returned to us because the customer provided incorrect information or was repeatedly unavailable to receive the shipment, additional shipping charges may apply for re-delivery.
6. Tracking Your Order
When tracking information is available, we may provide it through email, SMS or other communication methods.
You can use the tracking information provided by the applicable delivery partner to monitor your shipment.
Tracking updates may take some time to appear after the package has been handed over to the courier.
7. Delivery Attempts
Our delivery partners may make multiple delivery attempts depending on their operational policies.
Please ensure that someone is available at the provided address to receive the order.
If delivery cannot be completed after the courier's attempts, the package may be returned to the sender.
8. Delayed Deliveries
Although our standard delivery target is 3–7 business days, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
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Severe weather
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Natural events
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Transportation disruptions
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Courier delays
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Public holidays
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High-volume shopping periods
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Incorrect address information
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Regional restrictions
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Other unforeseen circumstances
If your order is significantly delayed, please contact us and we will assist you in checking its status.
9. Damaged Packages
If your package appears seriously damaged, opened or tampered with when delivered, please take photographs or video of the package before opening it, where reasonably possible.
If the product inside is damaged, defective or incorrect, contact us at:
as soon as possible.
Please include your order number and photographs/videos showing the issue.
We will review the matter and, where applicable, arrange a replacement, exchange or refund in accordance with our Return & Refund Policy.
10. Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect product, please contact us promptly at:
Provide your order number and details of the issue.
We will review the order and work to provide an appropriate resolution.
11. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option will appear during checkout.
COD availability may vary depending on the delivery location, product and order value.
Customers should ensure that the order can be received and the applicable amount is available at the time of delivery.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Cancellation may not be possible once the order has been shipped or handed over to the delivery partner.
If an eligible cancellation is approved after payment, the applicable refund will be processed according to our refund procedures.
13. Returns
Eligible products can generally be returned within 5 days of delivery, subject to the conditions in our Return & Refund Policy.
Returned products must generally be unused, unworn and in their original condition with original packaging and tags where applicable.
Please review our Return & Refund Policy for complete information.
14. Contact Us
For shipping, delivery or tracking questions, contact:
Click Craze
Email: contactmox.in@gmail.com
We will do our best to assist you with your order.
Click Craze — Click What You Love.